On-Site Customer Service Representative (Mandarin Speaker) - Chat & Messaging

Join Concentrix as an On-Site Customer Service Representative (Mandarin Speaker) and become a key player in delivering exceptional customer experiences. In this role, you will manage customer inquiries, coordinate service requests, and ensure seamless communication with Mandarin-speaking customers. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be part of a dynamic team dedicated to providing top-notch service.

As an On-Site Customer Service Representative, you will handle customer inquiries via chat and messaging platforms, ensuring that each interaction is efficient, friendly, and professional. You will work closely with our team to resolve issues, provide information, and maintain high customer satisfaction. This role offers a unique opportunity to grow your career in the customer service industry while contributing to a company known for its commitment to excellence.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via chat and messaging platforms such as WhatsApp, WeChat, and Line.
• Coordinate service requests and ensure timely resolution of customer issues.
• Provide exceptional customer service by maintaining a friendly and professional demeanor.
• Monitor and improve customer service metrics to ensure high levels of satisfaction.
• Work collaboratively with team members to deliver consistent and high-quality service.
• Adhere to company policies and procedures to ensure compliance and quality standards.
• Continuously seek opportunities to enhance customer service skills and knowledge.
• Participate in training and development programs to improve performance and career growth.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin, both written and spoken.
• Minimum 2 years of experience in customer service or a related field.
• Experience with chat and messaging platforms such as WhatsApp, WeChat, and Line.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proven ability to resolve customer issues efficiently and professionally.
• Good understanding of customer service best practices and industry standards.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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