IT Customer Service Specialist (Remote - Bali)

Join Recruit Express, a leading recruitment agency, as an IT Customer Service Specialist and play a pivotal role in ensuring seamless customer service delivery through cutting-edge system dashboards and portals. This fully remote position, based in Bali, offers a unique opportunity to leverage your technical skills and customer service expertise to enhance user experience and operational efficiency.

As an IT Customer Service Specialist at Recruit Express, you will be responsible for managing and optimizing the company's IT service management system, ServiceNow. You'll work closely with the customer service team to ensure that all customer inquiries and issues are resolved efficiently and effectively. This role is perfect for someone who thrives in a dynamic environment, enjoys problem-solving, and is passionate about delivering exceptional customer service.

Recruit Express is an innovative recruitment agency committed to providing top-notch services to both clients and candidates. With a strong focus on technology and customer satisfaction, the company is dedicated to creating a seamless experience for all its users. If you're looking to make a difference in the recruitment industry while working remotely from Bali, this is your chance to join a growing and forward-thinking team.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the IT service management system, ServiceNow, to ensure efficient and effective service delivery.
• Provide technical support to the customer service team, resolving IT-related issues and queries.
• Monitor system performance and identify areas for improvement to enhance user experience.
• Develop and implement best practices for IT service management and customer service.
• Collaborate with cross-functional teams to ensure seamless integration of IT services with business processes.
• Conduct regular reviews and updates to IT service management policies and procedures.
• Provide training and support to end-users on the use of IT service management tools and systems.
• Stay updated with the latest trends and developments in IT service management and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT service management, preferably with ServiceNow.
• Strong understanding of ITIL framework and best practices.
• Excellent problem-solving and analytical skills.
• Proven experience in providing technical support to end-users.
• Familiarity with project management tools such as Jira, Trello, or Asana.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, remote environment.

🛠️ Keahlian

Lowongan Terkait